ViaRide is a brand operated by Mundo Latino Inc., based in Hyattsville, Maryland, United States. These Terms and Conditions (the “Terms”) govern the use of the ViaRide passenger app, the ViaRide driver app, and the viaride.app website (collectively, the “Service”). Drivers must also accept the Driver Terms.
1. Acceptance of the Terms
By downloading the Applications, creating an account, or using the Service, you agree to these Terms and acknowledge that you have read our Privacy Policy. If you do not agree, do not use the Service.
2. Definitions
“Company,” “we,” and “our” refer to Mundo Latino Inc., operating the ViaRide brand. “Applications” means the ViaRide passenger and driver apps for iOS and Android. “Passenger” means a person who requests a ride. “Driver” means a person approved to accept ride requests through the driver app. “Ride” means a trip requested through the Service.
3. Eligibility and Accounts
- You must be at least 18 years old and legally able to accept these Terms.
- The information you provide must be true, complete, and up to date.
- You are responsible for keeping your login confidential and for all activity on your account. Notify us immediately if you suspect unauthorized use.
- You may not transfer, sell, or share your account with anyone else.
4. The Service
The Service allows Passengers to request rides and Drivers to receive and accept those requests. Driver availability, arrival times, and routes shown in the Applications are estimates and may vary due to traffic, weather, or other circumstances. We do not guarantee that a driver will always be available or that the Service will operate without interruption.
5. Rides
- When you request a ride, you agree to enter the correct pickup and destination and to be ready when the driver arrives.
- You must wear a seat belt and follow applicable laws and the driver’s reasonable safety instructions.
- Minors may ride only when accompanied by a responsible adult, unless the law and the Service allow otherwise.
- A driver may decline or end a ride if there is a safety risk, misconduct, or an unlawful request.
6. Fares, Payments, and Fees
- Before you confirm a ride, the app shows an estimated or applicable fare. The final amount may change if you modify the destination or route, add stops, or if there is waiting time, tolls, or other charges disclosed in the Service.
- Prices are in U.S. dollars (USD) and include the taxes or fees shown in the Service.
- Available payment methods are those displayed in the Service. Electronic payments, where available, are processed by external providers such as Stripe.
- You authorize us to charge the ride amount and applicable fees to your selected payment method.
- Late-cancellation or no-show fees may apply when shown in the app, as well as cleaning or repair fees if the vehicle is damaged or left excessively dirty by the passenger.
7. Cancellations, Disputes, and Refunds
You can cancel a ride in the app. If you believe a charge is incorrect, email support@getviaride.com within 30 days of the ride with the date and details. We will review the case and, where appropriate, issue an adjustment or refund to the original payment method or by another method agreed with you. This section does not limit any rights you have under applicable consumer protection law.
8. Communications
By creating an account, you agree to receive Service-related communications by email, SMS, phone calls, or app notifications, such as verification codes, ride updates, and receipts. Message and data rates from your carrier may apply. Promotional messages are sent only in accordance with available choices and the law, and you can opt out at any time; for SMS, reply STOP.
9. Location and Permissions
The Applications need location access to work properly, as described in the Privacy Policy. You can manage permissions in your device settings, although restricting them may prevent some features from working.
10. Prohibited Conduct
You may not use the Service to:
- engage in illegal activity, fraud, or impersonation;
- harass, threaten, discriminate against, or harm others, or endanger anyone’s safety;
- transport weapons, substances, or items prohibited by law;
- damage, copy, decompile, or interfere with the Applications, the Website, or their systems, or access them through unauthorized automated means;
- create fake accounts or abuse promotions.
Violations may result in suspension or termination of your account and, where appropriate, a report to the authorities.
11. Ratings and Feedback
Passengers and drivers may rate each other after every ride. Ratings and feedback must be honest and respectful and may affect access to the Service.
12. Safety and Emergencies
The Service may offer tools such as real-time ride tracking and trip sharing. In an emergency, call 911 or local emergency services first. To report an incident related to a ride, email support@getviaride.com.
13. Lost Items
We are not responsible for items left in vehicles, but we will make reasonable efforts to help you contact the driver. Return depends on the driver’s availability and may involve a cost that will be disclosed to you in advance.
14. License to Use the Applications
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the Applications on devices you own or control, solely to use the Service in accordance with these Terms. We may release updates; some features may require the latest version.
15. App Stores
If you download the Applications from the Apple App Store or Google Play:
- these Terms are between you and the Company, not Apple Inc. or Google LLC, and the Company is solely responsible for the Applications and their content;
- Apple and Google have no obligation to provide maintenance or support for the Applications;
- to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Applications, and any claims relating to them (including product liability, legal compliance, or third-party intellectual property claims) are the Company’s responsibility;
- you represent that you are not located in a country subject to a U.S. government embargo and are not listed on any U.S. government list of restricted parties;
- you must also comply with the applicable app store terms of use; and
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you with respect to the license of Applications downloaded from the App Store.
16. Third-Party Services
The Service relies on third-party services, such as the Applications’ software platform, maps, payment processors, and messaging services. Your use of those services may be subject to their own terms. We do not control and are not responsible for third-party websites or services linked from the Service.
17. Intellectual Property
The ViaRide brand, logo, Applications, Website, and their content belong to Mundo Latino Inc. or its licensors and are protected by law. You may not copy, modify, or use them without written permission.
18. Disclaimer of Warranties
To the extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
19. Limitation of Liability
To the extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or opportunities, arising from use of the Service, or for failures caused by third parties, mobile networks, power outages, or services outside our control. In no event will our total liability to you exceed the greater of (a) the amounts you paid us in the six months before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD 100). Nothing in these Terms excludes liability that cannot be excluded by law.
20. Indemnification
You agree to hold harmless the Company and its officers, employees, and providers from claims, losses, and reasonable expenses (including attorneys’ fees) arising from your breach of these Terms, the law, or the rights of third parties.
21. Suspension and Account Closure
You can stop using the Service and delete your account at any time from the app or from the Delete account & data page. We may suspend or close accounts that breach these Terms, endanger safety, or where required by law. Outstanding balances remain payable after an account is closed.
22. Changes to the Terms
We may update these Terms periodically. The revised version will be posted with an updated date and, if the changes are significant, we will notify you in the app or by email. If you continue to use the Service after the changes take effect, you accept them.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Maryland and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute will be resolved before the competent courts of the State of Maryland, unless applicable consumer protection law provides otherwise.
24. General Provisions
If any provision of these Terms is held invalid, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the Privacy Policy and, for drivers, the Driver Terms, are the entire agreement between you and the Company regarding the Service. Where a version exists in another language, both have the same scope; in case of conflict, the English version prevails.
25. Contact
ViaRide — Mundo Latino Inc.
Hyattsville, Maryland, United States
Email: support@getviaride.com