This page applies to the ViaRide passenger and driver apps, operated by Mundo Latino Inc.
Option 1: from the app
Sign in to the ViaRide app (passenger or driver), open your profile or the settings menu, and choose the option to delete your account. Confirm the request when the app asks you to.
Option 2: with this form
If you no longer have the app installed or can’t sign in, fill in the form on this page with your account’s email and phone number. We will email you a reference number. You can also email us at support@getviaride.com.
What data we delete
- Your profile: name, photo, email and phone number.
- Saved places and preferences.
- Location history linked to your account.
- For driver accounts: documents and vehicle details. The reference photo used for identity verification is deleted within 30 days after the account closes.
What data we may keep
We may need to keep certain records, such as trip, payment and billing records or those related to claims or safety incidents, for as long as needed to comply with legal obligations, resolve disputes or protect against fraud. After that they are deleted or anonymized.
Timeline
You will receive a confirmation email. We verify that the request comes from the account holder, respond within one month and tell you the timeline to complete the deletion. If you have an outstanding balance or a trip in progress, we will resolve it with you first.
Need help?
Email us at support@getviaride.com. You can also read our Privacy Policy.